Human Centered Design Directory
Connecting human-centred designers globally to foster collaboration, learning, and impact.
New profiles published daily Monday - Friday.
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Sertaç Mustafaoglu
China
I'm a human-centred design practitioner with over 20 years of experience and a deep understanding of human behaviour. I specialise in creating meaningful brand assets, products, and experiences that resonate deeply with people while delivering exceptional value for businesses.
Design Strategist
Visual Designer
Taro Akabane
Japan
I have been working as a service designer in Japan since the early days of service design in Japan. One of the co-chairs of the service design community in Japan.
Service Designer
Ethnographic Researcher
Zach Hill
United States
Design Strategist & CSUN MDI Candidate | Exploring how design can transform systems, services & teams | Passionate about creating the conditions for great design to happen
Design Strategist
Service Designer
Paul Phumchumphol
United Kingdom
I am a multidisciplinary service designer and researcher with a focus on social innovation, systems thinking, and future-oriented design. Currently completing my Master’s in Service Design at the Royal College of Art, I bring experience from UX, digital transformation, and strategic research across corporate, public, and community sectors in both Thailand and the UK.
Service Designer
Anushka Kalro
India
A Brand Innovation Strategist with a commitment to making life and it's experiences more joyful, equitable, and lovable for womxn.
Innovation Consultant
Design Strategist
Michelle Fiesta
United States
Michelle is a mixed-methods UX Researcher with 8+ years of experience connecting user needs to business goals across a wide variety of sectors, including enterprise, startups, and government.
With a foundation in psychology and anthropology and a master’s in Human Computer Interaction, her expertise is in uncovering and elevating the human on the other side of the screen. She translates research into insights that drive meaningful action and support building the right thing, right.
UX Researcher
Experience Strategist
Kate Rodgers
Australia
I'm a design researcher working where learning, experience and change meet. I started Wickedly Brilliant to help small businesses and purpose-led organisations create lasting positive impact. I blend human-centred strategy with service design, running workshops, offering strategic advice, and creating learning experiences that turn big ideas into practical steps. I'm finishing my Master of Design Futures, looking at how curiosity drives collective change. With twenty years in business innovation, I bring a playful systems approach and love making complex stuff feel doable. No jargon, no fluff – just strategies that are approachable, actionable and (dare I say) wickedly brilliant.
Design Researcher
Carly James
Australia
Carly is passionate about the power of joining up creativity and problem-solving to address human challenges, especially in low-resource contexts. She's an experienced strategic designer and design researcher, with over a decade of experience working across the international development and humanitarian sector. After facilitating HCD workshops and capability building initiatives across Harvard University during her time in graduate school there, she worked across Sub-Saharan Africa and the Asia-Pacific region delivering HCD projects for international donors and international nonprofits.
Social Innovation Designer
Design Researcher
Gabriela Salinas
Mexico
Gabriela Salinas is a Mexican strategic designer with 10+ years of experience driving innovation in fintech. She led the Design Strategy team at Bitso, Latin America’s top crypto platform, and has worked at GBM, BBVA, and Idea Couture. Gabriela founded Service Design Mexico and Frontstage Conference to grow service design in Latin America. She teaches at CENTRO, IBERO, and Domestika, and holds a Master’s in Business Innovation and a postgraduate in Futures Design..
Director of Service Design
Design Strategist
Chelsea Mauldin
United States
Chelsea Mauldin is a social scientist, designer, and leader in human-centered government innovation. She is the co-founder and executive director of the Public Policy Lab, the first nonprofit design lab for government in the United States. Chelsea has served as an advisor to dozens of municipal and U.S. federal agencies, and she is an expert speaker at design and policy events worldwide. She holds a bachelor’s degree from the University of California at Berkeley and a master’s degree from the London School of Economics.
Policy Designer
Innovation Consultant
Georgina Lewis
Australia
Georgina Lewis is a collaborative service designer with a strong commitment to working alongside end users and communities. She helps organisations improve services and build long-term design capability across health, education and community sectors. Using co-design, Georgina turns complex systems into practical, people-centred solutions. She brings diverse perspectives together, quickly makes sense of challenging environments, and delivers clear, lasting improvements. Whether supporting leadership or working with frontline teams, Georgina stays grounded in real experiences and delivers meaningful change that sticks.
Service Designer
Social Innovation Designer
Sada Naegelin
Mexico
FACILITATE INSIGHT was founded by Sada Naegelin in 2016. Sada is bilingual (Spanish/English) and bicultural (Mexican-American) with nearly 20 years of experience in community engagement, relationship management, and human-centered design. She believes in the power of human-centered design, where the individuals we want to serve (think: employees, customers, community members) are centered in the creative problem solving process. Empathy, collaboration, and iteration are key to developing meaningful solutions.
Design Strategist
Workshop Designer
Himanshu G Bharadwaj
United States
Hello, I am Himanshu – an experience design and strategy leader. I use joyful design to inspire teams to create scaleable, compassionate products for startups and large enterprises.
Head of Design
Product Designer
Jeroen Spoelstra
Spain
During my career I shifted from industrial to human-centered design, always focusing on sustainable and social challenges and creating positive impact I work in the educational, startup and governmental space. In 2020, I shifted from human-centered to life-centered design and founded the Life-centered Design School
Systems Designer
Design Strategist
Valentina Canavesio
United States
Design/UX research and strategy consultant with 8 years of experience working across industries (tech, healthcare, education, non-profit) and for a range of clients, including Google, Meta, GE, Nissan, Sonos, Unicef).
I bring to that role over a decade of experience as a documentary film director and producer.
Design Researcher
User Researcher
Saara Jäämies
Finland
Passionate service designer with strong social impact skills
Service Designer
Change Designer
SID
Singapore
Sid is a seasoned Design Manager with 11 years of experience in UX and product design, including 6 years focused on enterprise-scale solutions. He’s known for building design systems that scale, leading collaborative teams, and connecting design strategy with real business impact. With a strong foundation in product thinking, Sid brings both creativity and clarity to complex problems—and cares deeply about mentoring designers and creating meaningful, user-first experiences.
Design Manager
Product Designer
El Hadji Amath Ba
Senegal
Human Centered Design and Asset Based Community Development facilitator
User Researcher
Social Innovation Designer
Nashmil Mobasseri
Sweden
I am a Product Designer, an accessibility advocate, mentor, and speaker, currently serve as the European Continent Manager at the Interaction Design Foundation (IxDF) based in Sweden.
Design for me, is not only about users but also about the whole systems they interact with. I’m passionate about designing for humans within systems, creating accessible, inclusive, and thoughtful experiences that work across digital and social environments. I believe good design doesn’t just solve problems; it shapes the way people live, connect, and move through the world.
Product Designer
Design Strategist
Erin Helcl
Canada
Erin Helcl is a human-centered design leader with over 20 years of experience in service design, experience strategy, and organizational transformation. She is the founder of New Helio, a consultancy that helps teams design better services and work more effectively together. Erin has led award-winning initiatives across telecom, finance, and government, and teaches service design at the University of Toronto. Known for her clear thinking and collaborative approach, she helps organizations align on what matters, solve complex problems, and build the conditions for meaningful progress—both in how they serve people and how they operate internally.
Service Designer
Design Facilitator
Lee Wilmoth
United States
I'm Lee Wilmoth (they/them), a human-centered learning designer, strategist, and facilitator with over 10 years of experience. I hold an MA Ed. in Adult Learning and Development from Portland State University and am a LUMA Institute certified Human-Centered Design Practitioner and Instructor. Through my consultancy, Learn & Work, I partner with organizations navigating change to design user-centric solutions that align business goals, performance needs, and user experience. I’ve worked with remote tech start-ups, higher ed, global consultancies, and corporations. I bring a strong equity lens and deep expertise in human-centered design, adult learning, and facilitation to every project.
Design Facilitator
Cheikh Ahmed Tidiane Fall
Senegal
My name is Cheikh Ahmed Tidiane FALL. I am a strategic designer and innovation consultant, specializing in human-centered approaches, systems thinking, service design, and behavior change. I am passionate about designing sustainable solutions that place people and their context at the heart of change. For several years, I have been working alongside governments, NGOs, and African startups to tackle complex challenges in health, education, climate, and digital transformation. What drives me? Designing with people, not just for them. Exploring systems, listening to lived experiences, and turning ideas into meaningful action. To me, innovation only matters when it is human, grounded… and truly impactful.
User Researcher
Behavioural Researcher
Eriol Fox
United Kingdom
Eriol has been working as a designer for 15+ years working in for-profits and then NGO’s and open-source software organisations, working on complex problems like sustainable food systems, peace-building and crisis response technology. Eriol now works at Superbloom design, research, open-source and technology projects.
User Researcher
Samuel Thuo
Kenya
I’m an architect and researcher for multisensory design, dedicated to creating SENSE-able buildings and places that enhance neuroinclusion, health, and wellbeing. I challenge the modern epidemic of "nonsense places"— environments that prioritize sight while neglecting the rich tapestry of sensory experiences that shape human connection to space. My work explores how places should smell, taste, sound, and feel to foster holistic, immersive, and inclusive living experience.
I publish a weekly LinkedIn newsletter, The Senses Architect, where I highlight challenges in our buildings and places and propose multisensory design solutions to create healthier, more inclusive, and enriching environments
Design Researcher
Experience Strategist
Marine Bucher
Netherlands
Design leader based in Amsterdam with over a decade of experience in human-centered and service design. I help organisations create thoughtful, inclusive experiences that support both people and business. My background is across consulting, public services, and mission-led startups, where I've led strategic design initiatives and coached teams. I'm increasingly drawn to life-centered design considering nature, ecosystems, and future generations in how we shape solutions. I value creativity, collaboration, and meaningful outcomes that extend beyond people.
Design Manager
Service Designer
Jenna Sullivan
United States
I'm a strategic product leader with 15 years of financial services experience, specializing in orchestrating cross-functional teams to deliver customer-centered products and scalable systems. I thrive at the intersection of design, business, and technology—instigating change, aligning stakeholders, and turning bold strategies into actionable plans. Whether evolving design operations, launching new digital experiences, or shaping product visions, I focus on creating shared outcomes that drive both customer satisfaction and business growth.
Design Manager
Design Strategist
Sophie Bujold
Canada
I’m a Member Experience Strategist and Facilitator who helps membership-based organizations design more engaging, purpose-driven member experiences. I guide teams to uncover what members truly need, align around what matters most, and turn flat engagement into meaningful participation. My work often begins when communities feel stuck or scattered. Through audits, workshops, and practical planning, I help teams move from guesswork to clarity and build more intentional, human-centered experiences. I’ve supported associations, networks, and purpose-driven organizations across North America to re-engage members, improve internal alignment, and create strategies that are both usable and impactful.
Experience Strategist
Matteo Subet
Switzerland
Design Researcher at the Institute of Design at the University of Applied Sciences and Arts of Southern Switzerland (SUPSI) and a PhD student at ELISAVA (UVic-UCC). His research investigates the role of digital literacy and open documentation in urban manufacturing, aiming to develop adaptable guidelines for makerspaces and urban factories that foster inclusivity, accessibility, and local innovation. With a background in product, nautical, and interaction design, he integrates hands-on experimentation, research, and collaborative initiatives to support digital and urban production ecosystems.
Design Researcher
Interaction Designer
Catherine Bianca Lima Wakim
United States
Communication Designer, Creative Consultant, Certified Facilitator, and Drawing Instructor. A background in co-designing experiences with businesses at scale, with a focus on strategy, and product launches, with a superpower of human-centered AND life-centered design.
Catherine Bianca design approaches forges meaningful connections that foster positive transformation within ecosystems and communities. Her focus on life-centered design has empowered brand experiences, amplified community impact, secured enduring customer engagement and trust.
Catherine Bianca's expertise in strategic and sustainable approaches has been pivotal in driving business success and elevating customer experiences. Alongside her professional endeavors, she contributes to shaping the future of design by instructing sensory development art and design activities to children, showcasing her commitment to early education, and the nurturing of young minds.
Interaction Designer
Service Designer
Oana Nechifor
United Kingdom
I'm a freelance Visual and Motion Designer based in London.
I help purpose-driven teams tell their stories through animation and design. My work turns complex ideas into clear, engaging visuals that reflect a team’s values and mission.
I care about creating work that connects with people and makes a difference. I love working with others who are building a more human, thoughtful world.
Visual Designer
Hyun Song
Australia
Service designer and customer researcher currently working on digital transformation projects in the public sector.
Service Designer
Design Researcher
Fouad Jallouli
Canada
Service Design leader | Product leadership | Practice leader | Value creation through delivery | Executive coach | Mentor | Speaker | Expert network advisor
Director of Service Design
Head of Design
Ben Serbutt
United Kingdom
Creative design leader focused on positive impact. Ben is a design consultant and creative director specialising in innovation, helping clients navigate uncertainty through design thinking and human creativity.
Head of Design
Visual Designer
Lisa G. Morris
United States
As a seasoned multidisciplinary designer, strategist, and visual artist with a focus on human-centered practices, I help people and brands bring their visions and aspirations to life, creating thriving realities.
Experience Designer
Service Designer
Tim Thijsse
Netherlands
Tim Thijsse is a seasoned UX and customer experience strategist with a BSc in Communication & Multimedia Design. He has led digital optimisation initiatives for major brands like HEINEKEN, E.ON, and OrangeValley, driving significant revenue growth through data-driven design, A/B testing, and agile methodologies. Recognised as a Top 50 CX Leader in 2025, Tim excels in translating complex customer insights into actionable strategies. His expertise spans energy, e-commerce, and financial services, where he empowers teams to deliver measurable results. Tim is also an advocate for ethical AI and innovation in digital experiences.
Product Manager (HCD focus)
Kiran Dulay
United Kingdom
I design services of the context that they exist in. Getting to the heart of what improves peoples' lives, I explore what's possible, inform decisions, and support the process to bring about change.
Service Designer
Design Researcher
Tommaso Martucci
Italy
Principal for Service and Business Design at Eleks, Professor of Experience Design at Politecnico di Milano, Senior Coach at Impact Week.
Design Manager
Sena Aydin Bergfalk
Spain
I am a design researcher and service designer based in Barcelona. Trained as a cultural anthropologist, I combine research with strategic design and user ecosystem thinking to build the right products, services, and experiences and to build them right.
Service Designer
Design Researcher
Devon Skerritt, Ed.D.
United States
I’m a T-shaped design researcher, facilitator and strategist. I live by curiosity and collaboration, growing people’s capacity to navigate change and imagine possibilities. I work at the intersection of strategic learning, inquiry and engagement with education, social sector organizations, and civic institutions. Since 2016, my human-centered design practice includes facilitation, coaching and qualitative research across higher education innovation teams. I learned from amazing designers, organized Design and Innovation academic programs and corporate partnerships, and taught Life Design and design thinking. I started from 15 years in education administration serving students as an advisor and counselor from K12 to postsecondary education.
Design Facilitator
Innovation Consultant
Alice Osborne
United Kingdom
I’m Alice, founder of Ageable CIC and a care activist. Ageable exists in order to improve our lives as we age for a more inclusive world. We believe design plays a key role in making society as accessible and inclusive for us all. Together we have a wide net of experience in designing for inclusivity and with compassion.
Service Designer
Design Researcher
Bernd Herbert
Portugal
Bernd is a trusted advisor to organizations seeking systemic change, and the founder of BeBrave, a consultancy to help organizations (corporates and institutions) design with the people they serve. He advocates for the role of systemic and strategic design in helping organisations evolve their purpose and strategies to support long-term human, economic and ecological flourishing. With a focus on coaching, facilitation, and leading by example —Bernd brings deep expertise in strategy, business design, and transformation. His work supports leaders in navigating complexity, aligning on purpose, and building services and systems that are both innovative and inclusive.
Systems Designer
Christopher Rudd
United States
Chris Rudd is an award-winning designer, community organizer, and founder of ChiByDesign, a Black-owned and people-of-color-led social and civic design firm. Chris has a deep background in social equity work, systems change, and youth development. He’s worked with youth and community residents across the country, supporting them in designing new anti-racist infrastructures to enable an equitable future.
Social Innovation Designer
Design Strategist
Kartikeya Acharya
Australia
Design and UX Researcher with expertise in design of new energy products and services for high density domestic context
Design Researcher
Product Designer
Willhmina Wahlin
Australia
I am a Senior Design Strategist with a background in exhibition and layout design, higher education in design, and journalism. My research focuses on design for social innovation, while my practice focuses on design for impact in social justice and human rights.
Design Strategist
Design Researcher
Raymond Tiong
United Kingdom
I'm a UX researcher who’s navigated several career pivots (graphic design, brand strategy, service design, product design) by blending creativity with analytical thinking.
I love doing impactful, pragmatic research that balances speed with rigour. I'd love to chat about career transition ideas, improve UX research craft, design leadership, and how to communicate creatively and effectively.
Born in Malaysia, grew up in New Zealand, and now living in London, UK.
UX Researcher
Design Strategist
Abhinav Paitandy
Sweden
I'm a Senior UX Designer and Strategist with over 14 years of experience designing scalable, human-centered digital products across enterprise, fintech, education, and mobility domains. I specialize in UX architecture, interaction design, and design systems, with a strong focus on accessibility and agile collaboration. I’ve worked with global teams at H&M, PayPal, and Nagarro, and mentored over 300 learners through platforms like Springboard and Texas McCombs. My passion lies in solving complex problems through structured design thinking and user-centric innovation, while fostering design maturity and collaboration within fast-paced cross-functional environments.
UX Designer
Product Designer
Vinish Garg
India
Vinish Garg is an independent consultant who works with product teams on the intersection of UX and design leadership, content design and strategy, products, and system thinking. He works with teams to establish the standards and foundational principles of how we work, and how our standards translate into usable, meaningful, and sustainable products.
Vinish is a practitioner—and believes is codesiging culture driven experience design practices. He has worked with international product teams in the last fifteen years, and he teaches content design with focus on UX and design, in the masters program in Graz University, Austria.
Head of Design
Content Designer
Ricardo Ramirez
Canada
Ricardo is an innovative service designer and UX practitioner with over 10 years of experience driving digital transformation and innovation across diverse sectors, including for-profit, non-profit, and government organizations.
Service Designer
Design Researcher
Purvi Rathod
India
I am a Service Designer with 8+ years of experience in leading service design, user experience and digital transformation projects across sectors such as public healthcare, inventory and warehouse management, airport experience, education and rural healthcare in Canada and India.
Service Designer
Álvaro Valls Boix
Spain
I work as freelance project manager for international organisations(EU, UN).
As a result of my passion for Service Design, I’ve developed a parallel career in this field, to either run service design projects or enrich my practice as a project manager. The combination of both allows me to bridge the gap between strategy and implementation, leveraging my understanding of how organizations operate to ensure that innovative solutions are not only well-designed but also feasible and impactful in their implementation.
Service Designer
Peter Fossick
United Kingdom
Peter Fossick is a seasoned design director specialising in service design, UX design, GenAI and disruptive innovation using a range of approaches to deliver omni-channel and customer-centric experiences within the service-product continuum.
Service Designer
User Researcher
Jethro Sercombe
Australia
Jethro is a not for profit leader and a leading practitioner of social impact service and strategic design in Australia. He is the Director of Innovation Practice at ThirdStory, and drives the organisation’s capability in robust design method, and the facilitation of inclusive and engaging participatory processes in complex spaces.
Social Innovation Designer
Service Designer
Guillaume Py
Ireland
Guillaume is a strategic innovation and customer experience leader with over 25 years’ experience spanning financial services, outsourcing, and technology. He specialises in aligning business goals with human-centred design to deliver impactful service propositions, digital transformation, and operational excellence. Guillaume has led innovation governance, coached internal design teams, and launched products using design thinking, lean, and agile methods. Formerly Solutions Director at Fexco, he is also a mentor and board advisor, with a passion for embedding design into strategy and culture. He holds an MBA and executive training in service design and innovation from IE Business School and Wharton.
Innovation Consultant
Experience Strategist
Sivana Sherlag
Israel
As a mother of two autistic daughters, I live Human-Centered Design daily.
I'm a Practical Innovation Facilitator working across public and private sectors.
I guide teams through collaborative work that brings clarity and confidence.
Together we focus our mindset on what matters most: the people we solve problems for.
My approach blends Systems Thinking, Empathy, and a hint of Philosophy.
I bring Mindfulness and a Beginner’s Mind into every project I join.
Always learning new tools to deepen impact and improve effectiveness.
I help teams pause, reflect, and move forward—calmer, clearer, and more connected.
Innovation Consultant
UX Researcher
Caroline Maillols
Australia
Caroline Maillols is a human-centred design expert who blends deep CX knowledge with strategic change leadership to transform organisations from the inside out. With 15+ years’ experience across industries, she brings a rare ability to connect systems thinking with human insight—turning complexity into clarity. Caroline currently leads CX and Operations at Grace Papers, where she drives enterprise product evolution, service design, and cultural transformation. A champion for equity, she designs inclusive experiences that deliver commercial and ethical impact. Known for her empathy, sharp strategy, and collaborative energy, Caroline believes great design starts with asking better questions—and listening deeply.
Change Designer
James Giggs Ogosi
United Kingdom
James Giggs Ogosi is a dedicated UX and Service Designer with a strong background in bridging the gap between users, business, and technology. Holding a Master's degree in Digital Design and Innovation from Heriot-Watt University, James has cultivated a passion for creating user-centered, inclusive solutions.
Experience Designer
UX Researcher
Susan Ramlet
United States
Award-winning leader in User Experience and Digital Accessibility. I live at the intersection of science and art, which is where user experience impacts humans. I have 30+ years of experience creating technology solutions for human problems. I love enabling others to use technology to make life better.
Experience Strategist
Design Researcher
Susana Spyrka
Germany
Susana Spyrka supports companies in aligning their business with the demands of the new digital era.
With a sharp eye for structure and a fine sense for creative solutions, she helps teams and leaders tackle complex challenges and build sustainable, future-proof foundations.
With over eight years of experience in digital transformation, she relies on Service Design, UX Design, and agile methods to develop user-centered solutions – from designing digital platforms to strategic realignment and strengthening team culture and leadership.
Her personal philosophy is deeply rooted in her Colombian heritage as well as her passion for art, music, and mindfulness. This unique combination enables her to create spaces where people can unfold their inner strength and unlock their creative potential.
Service Designer
UX Designer
Nicole Cousino
United States
I’m a cross-disciplinary Service Designer, UX Researcher, ecosystems thinker, creative innovator and entrepreneur with strategic design leanings and a social impact mindset.
Service Designer
Experience Strategist
Jose Antonio Gordillo Martorell
Switzerland
Founder and CEO of Cultural Inquiry, a micellium company located in Switzerland that operates internationally. He is a professional with 26 years of experience in education, collective creativity, content co-creation, change-driven strategy, participation and community weaving with a passion for the democratization of minoritized and unrepresented cultural voices in the cultural arena. He founded Children’s Boards in different Museums of the world like the City of Arts and Sciences, Norrbottens Museums, HOTA-House of the Arts, and more recently Historisches Museum Saar, Museo of Solutions in Mumbai, Museum of Communication Bern, or Swiss National Museum-Château des Prangins.
Innovation Consultant
Content Designer
Mayssa Benchenaa
United Kingdom
Service Designer living and working in London. Currently at Pod Point working in the EV charging industry. Passionate about using my skills as a force for good.
Service Designer
Head of Design
Adrie van der Luijt
United Kingdom
Adrie van der Luijt is a senior content strategist and designer specialising in trauma-informed, human-centred design. With over two decades of experience, Adrie has led digital transformation projects for UK government bodies, charities and private enterprises, including the Cabinet Office, the Metropolitan Police Service and Cancer Research UK. His expertise lies in simplifying complex systems through inclusive, accessible content, with a focus on transactional microcopy and user experience. Based between France and the UK, Adrie offers remote and hybrid consultancy, coaching and training services across borders. He is committed to crafting content that is empathetic, clear, and impactful.
Content Designer
Inclusive Design Consultant
Teri Kwant
United States
Teri Kwant is the founder of DreamLab a humanity-centered experience design collaborative. She has led more than 30 years of insightful research, meaningful and beautiful design – work that resides in public and private realms, from hospitals to museums and in parks and city centers.
Experience Strategist
Inclusive Design Consultant
Denisa Nica
Belgium
I'm a service designer and product thinker very experienced in making complex systems feel simple—and human, for citizens and businesses. I work mostly in the public sector, helping organisations untangle messy services and redesign them with clarity, care, and purpose. My unique expertise blends service design, product management, strategy, behavioural science, and hands-on delivery, so I’m just as comfortable in C-level conversations as I am deep in the weeds with teams. I like to say that simple ain't easy. Transformation isn’t easy, but it’s worth it.
Product Manager (HCD focus)
Service Designer
John Vardalos
Canada
John Vardalos is a trusted advisor to organizations seeking human-centered change, and the founder of J5 Design, a consultancy established in 2013 to help institutions design with, not for, the people they serve.
With a focus on sectors where empathy and co-creation drive outsized value—healthcare, government, and non-profits - John brings deep expertise in strategy, design, and transformation. His work supports leaders in navigating complexity, aligning on purpose, and building services and systems that are both innovative and inclusive.
At the heart of John’s practice and his company is a belief that meaningful change starts by listening deeply and working alongside those most impacted.
Service Designer
Design Strategist
Hana Burianová
Finland
I'm a UX Lead at Visma Aquila, where I focus on human-centered design for the Wilma platform, used by students, teachers, and educational staff across Finland. I lead projects that bridge user needs, business goals, and technical constraints, using methods like continuous discovery, co-creation, and iterative testing. I enjoy designing clear processes, facilitating workshops, and turning insights into actionable strategies. My work spans from product vision to detail-level design, often in collaboration with multidisciplinary teams. I care deeply about making digital services more inclusive, transparent, and impactful—especially in the context of education and public-sector tools.
UX Designer
Megan McClendon
United States
I believe those who have the courage to lead change deserve world class support and development that supports leaders in driving impactful community change.
Social Innovation Designer
Innovation Consultant
Peter C. March
United States
I’m a Senior Interaction Designer that works with clients of different sizes, from enterprise level to start-ups. I have a passion for creating multi-channel experiences that combine the digital and the physical.
Interaction Designer
Service Designer
Francis Kobekyaa
Canada
Francis is a registered nurse and a user experience researcher with a strong commitment to working with patients and healthcare professionals in developing emerging health technologies.
UX Researcher
UI Designer
Steinar Valade-Amland
Denmark
I trained as a market economist, and after more than 30 years of professional practice, I have accumulated extensive and valuable experience from a wide range of industries and manegerial roles within marketing and sales, communication, PR and advocacy. In 1997, I entered the design industry as an account director, and later as CEO. of one of Denmark's leading brand design agencies. Three years later - in 2000, I had the privilege of embarking on the role of spokesperson for the Danish design community, as CEO of the association of Danish Designers - parallel with holding numerous honorary positions.
Design Strategist
Mojetioluwa Dave Ewetola
Nigeria
I'm Mojetioluwa Dave Ewetola, a recent graduate of Computer Science with a passion for designing purposeful, human-centered experiences. Growing up, I was fascinated by how things were built — buildings, systems, anything that involved structure and function. I dreamed of becoming a Civil Engineer, sketching floor plans and obsessing over technical drawings. But life had other plans.
Product Designer
Service Designer
Adam StJohn Lawrence
Germany
I am Adam Lawrence, a Co-Founder and expert in human centered design at WorkPlayExperience (WPX). With backgrounds in psychology, industry, and showbusiness, I focus on training, upskilling, and coaching individuals and teams. I help people change how they collaborate and work effectively using practical, action-driven formats and the principle of "doing, not talking". I champion learning by curiosity, doing and prototyping, for reality-based collaboration. I am also an Adjunct Professor at IE Business School and Senior Facilitator at Co-Creation School. As co-author of This is Service Design Doing and co-initiator of the Global Jams, I contribute to resources and communities promoting these active, practical approaches.
Innovation Consultant
Joni Chan
United States
Information architect, experience designer and content strategist for social impact
Information Architect
Experience Designer
Ralene Manalang
United States
Design Professional with 3+ years of experience and graduate student at Bentley University, specializing in Human Factors. Expertise encompasses user research, human-centered design, and cognitive science. Passionate about inclusive and thoughtful design methods.
Human Factors Specialist
Product Designer
Angela Koch
Singapore
I’m passionate about transforming how organizations innovate and solve problems—by blending human-centered design with cutting-edge digital collaboration. As a seasoned innovation consultant and LUMA System Lead, I’ve helped Fortune 500 firms, major banks, and government agencies across APAC embed design thinking at scale—training thousands of practitioners, certifying dozens of internal coaches, and delivering measurable business impact. I am a Certified LUMA Instructor of Human Centred design who leads high-impact workshops, remote or in-person, that spark customer obsession using Human Centred Design.
Change Designer
Innovation Consultant
Juan Carlos Davila
Peru
Designer with 5+ years of experience designing user-centered services and leading innovation initiatives in banking, entertainment, and technology. Specialized in identifying high-impact business opportunities, validating them with users, and turning them into scalable and profitable models. I have designed solutions with TAMs over USD 150MM and launched products with strong adoption and retention levels. Passionate about transforming insights into sustainable and disruptive growth strategies.
Service Designer
Victor M. Gonzalez
Mexico
Víctor M. González, Ph.D. is a leading voice in human-centered innovation in Latin America. As founder of Sperientia [studio+lab]® and Rhinosight®, he bridges academic research and business impact through applied UX, AI, and intentional design. With over 100 publications and collaborations with major companies, his work integrates behavioral science, digital transformation, and systemic design to reshape how experiences are modeled and measured.
Innovation Consultant
Experience Designer
Rachael Dietkus
United States
Rachael Dietkus is a leader in trauma-informed design, civic tech ethics, and public interest service design. A licensed clinical social worker with 25 years of experience, she founded Social Workers Who Design to embed trauma-responsive practices in government, healthcare, and social impact sectors. She was the first social worker-designer at the U.S. Digital Service in the White House. Her work has been featured in Fast Company, Fortune, Design Observer, and MIT Press.
Civic Designer
Design Ethicist
Kirsi Kaunissaari
Finland
As an independent service designer I help organizations across the public, private, and third sectors transform their services and cultures to be more human-centric and strategically aligned. I specialize in enhancing both customer and employee experiences, combining service design methodologies with a deep understanding of business dynamics.
UX Designer
Catherine Bianca Lima Wakim
United States
Communication Designer, Creative Consultant, Certified Facilitator, and Drawing Instructor. A background in co-designing experiences with businesses at scale, with a focus on strategy, and product launches, with a superpower of human-centered AND life-centered design.
Catherine Bianca design approaches forges meaningful connections that foster positive transformation within ecosystems and communities. Her focus on life-centered design has empowered brand experiences, amplified community impact, secured enduring customer engagement and trust.
Catherine Bianca's expertise in strategic and sustainable approaches has been pivotal in driving business success and elevating customer experiences. Alongside her professional endeavors, she contributes to shaping the future of design by instructing sensory development art and design activities to children, showcasing her commitment to early education, and the nurturing of young minds.
Interaction Designer
Service Designer
Brett Oppegaard
United States
Dr. Brett Oppegaard is an accomplished UX/UI research leader and program director/manager with more than 15 years of high-level experience working in emerging technologies, including a well-developed background in media accessibility, user-centered design (UCD), human-computer interaction (HCI), locative media, and journalism. He has proven expertise in leading cross-functional teams, developing research methodologies, and executing multimodal UX strategies to enhance digital media experiences. Adept at stakeholder engagement, ambiguity management, and fostering inclusive design, he has been recognized by many organizations for advancing research in multiple fields — such as media accessibility, Generative AI, locative media, journalism, and augmented reality — while securing major federal and corporate grants, and mentoring next-generation UX professionals.
UX Researcher
Design Researcher
Dev Singh
Australia
I help leaders, teams, and organisations work better, think smarter, and achieve more than what they thought was possible.
Over the past 16 years, I’ve led and coached teams across Government, tech, education, non-profit, finance, construction, small business and start-up sectors.
My work has shaped multimillion-dollar initiatives, redefined leadership strategies, and built high-performing teams in fast-moving and complex environments.
I’m also an experienced public speaker, trainer, and facilitator, having delivered keynotes, workshops, and leadership programs for clients across Australia, New Zealand, Asia, Europe, UK, and North America.
I design and lead sessions that are engaging, thought-provoking, and highly actionable, helping leaders and teams turn ideas into real-world impact.
Design Facilitator
Martina Funaki
Ireland
Martina is a product and service designer with a global background and a strong foundation in hospitality. Her career spans hotel operations, cruise ships, and digital platforms, with a focus on creating intuitive, user-centered experiences. Having worked in the U.S., Japan, and Europe, Martina has led UX and branding projects across industries including proptech, education, and the non-profit sector. She brings a blend of empathy, cross-cultural insight, and a deep understanding of customer behavior to design seamless and impactful services.
Service Designer
UX Designer
Katy Kaushansky
United States
Katy Kaushansky is a freelance human-centered design researcher and strategist. With a passion for turning insights into action, her work focuses on helping organizations navigate complex challenges, uncover opportunities, and design solutions that create meaningful impact, with particular emphasis on healthcare, public sector, and social impact work.
Accessibility Specialist
Maurizio Serena
Singapore
I help visionary brands design experiences that resonate — across cultures, senses, and generations. With 25+ years in brand strategy, innovation, and experience design, I turn abstract brand promises into tangible encounters. My approach blends foresight thinking with a designer’s eye and bridges East and West — emotionally, culturally, and aesthetically.
Through Naked River, my Singapore-based consultancy, I advise hospitality, fashion, and lifestyle brands on future-proof positioning and elevated customer journeys. I also teach branding and innovation across leading design schools.
Passionate about strategy, ritual, and emotion, I co-authored The Sprout, a methodology for 21st-century innovation.
Experience Strategist
Innovation Consultant
Marjo Kaszonyi
Australia
Marjo, known as Jojo to friends, is a Sydney-based strategic design leader with expertise in service creation and digital experience design. She leads teams with empathy and kindness, guiding projects from research through to implementation. Her strengths include collaboration, storytelling, and continuous learning, which she uses to foster growth in designers and champion design-led thinking across disciplines.
Experience Designer
Product Designer
Marie Hnat
United Kingdom
Hi, I am Marie. I am a curious thinker experienced in leading high-impact user research projects across diverse audiences. Skilled in leveraging mixed research methodologies to foster user advocacy and empower user-centred design decisions. Committed to creating inclusive and accessible digital experiences.
User Researcher
Design Researcher
Roxi Nicolussi
Canada
I’m Roxi, a futurist and innovation strategist with a Master of Design in Strategic Foresight and Innovation. Over the past nine years, I’ve helped companies navigate change, solve complex problems, and drive innovation. My work is centered on helping organizations stay ahead of the curve with strategic planning and bold decision-making. As a trusted thought leader, I’ve collaborated with teams at IBM, Spotify, Shopify, and Google, and have shared my insights in media outlets like Yahoo! Finance, The Huffington Post, and MSN. I’ve also appeared on TV to discuss innovation, entrepreneurship, and how businesses can embrace change with confidence.
Service Designer
Innovation Consultant
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