Marjo Kaszonyi

Marjo, known as Jojo to friends and colleagues, is a seasoned strategic design leader based in Sydney, with over a decade of experience driving impactful service and digital experience design. Currently serving as Director of Design & Digital Products at Accenture Song, Marjo brings a rare combination of creativity, strategic thinking, and empathetic leadership to complex design challenges. With a background that spans renowned agencies such as For The People and Fjord, Marjo has led multidisciplinary teams in shaping customer experience strategies, concepts, and digital solutions for major clients including Atlassian, Rakuten, Qantas, and Optus. Notably, she co-authored a comprehensive App Experience Framework for the Commonwealth Bank, a project that highlights her ability to translate vision into actionable design systems that deliver tangible outcomes. Marjo is deeply committed to fostering inclusive and accessible design. Her leadership style is grounded in kindness and collaboration, creating environments where designers can thrive, learn, and grow. She is known for mentoring talent, advocating for human-centered design approaches, and promoting cross-functional alignment to ensure cohesive, high-impact delivery. What sets Marjo apart is her infectious enthusiasm and ability to balance the intricacies of business, technology, and user needs. She thrives in ambiguity, guiding strategic initiatives from research through implementation with clarity and a sense of purpose. Passionate about the power of design to drive change, she is constantly exploring emerging technologies and how they can be harnessed to create better experiences for everyone. For Marjo, design is not just about solving problems—it’s about sparking ideas, leading meaningful conversations, and building better futures through thoughtful, intentional experiences.