Erin Helcl

I help organizations design better services—and better ways of working—by putting people at the center of strategy, decision-making, and change. With over two decades of experience across industries like telecom, finance, and government, I’ve led award-winning customer and employee experience programs, digital transformations, and leadership development initiatives. My focus is always the same: build trust, design with clarity, and create experiences that truly work for the people they’re meant to serve. Through my consultancy, New Helio, I partner with organizations to bring human-centered design to life at both the service and system level. I work with executive teams, cross-functional groups, and frontline leaders to align around what matters most—whether we’re mapping a complex journey, co-creating a new service model, or building the psychological safety needed for innovation to thrive. My work blends strategy, facilitation, and a deep commitment to collaboration. I design and lead workshops, teach service design at the University of Toronto, and regularly speak about the future of work, the evolving role of design, and the power of trust in transformation. Whether you’re launching something new, realigning your leadership, or trying to make sense of a complex challenge, I bring a calm, practical, and creative approach that helps teams move forward—with purpose. I believe the most impactful work happens when people feel safe to be bold, curious, and clear about their goals. That’s the space I aim to create in every engagement.