James Giggs Ogosi

James Giggs Ogosi is a multidisciplinary UX and Service Designer with a deep passion for human-centered design, service innovation, and inclusive digital solutions. With experience across tech, finance, and AI-enabled platforms, James blends design thinking, strategic research, and workflow optimization to deliver intuitive and scalable experiences. He holds a Master’s degree in Digital Design and Innovation from Heriot-Watt University and is an IBM Enterprise Design Thinking Co-Creator, a certification that reflects his collaborative and user-driven design approach. James has worked alongside cross-functional teams across the UK, US, Australia, and Hong Kong, helping organizations shape services that align business goals with real user needs. One of his standout achievements includes helping co-create the service experience for an AI-driven logistics startup, where he led research and user experience mapping to guide the platform’s design direction. He also facilitated service blueprinting workshops, developed job-to-be-done personas, and contributed to the evolution of global design systems—enhancing team alignment and product delivery in agile environments. Certified in prompt engineering and experienced with tools like PromptChainer, James also brings an emerging edge to his work by understanding the intersection of UX and language-based AI systems. James is skilled in Figma, Adobe XD, Miro, Draw.io, and a range of UX and service design methods including user interviews, journey mapping, prototyping, usability testing, and emotional design strategy. He has also supported peer learning by mentoring fellow consultants and new designers. Above all, James is a collaborative, systems-oriented thinker who cares deeply about building accessible and impactful user experiences. Whether he's designing a service flow or guiding a product team, he brings empathy, structure, and vision to every stage of the design process.