Mayssa Benchenaa

With 10 years of experience helping businesses grow through design, storytelling, and strategy, I’ve had the pleasure of working with companies big and small across a variety of industries. My goal is always the same—create experiences that are not only enjoyable but also practical, solving real problems and driving business success. I’m all about using design thinking and agile methodologies to craft solutions that really work. I thrive at making sense of and mapping services, uncovering opportunities for improvement along the way. I’m passionate about looking at the holistic picture—how everything fits together and the ripple effects it has on people and the world. I leverage the power of customer research and service design to get to the heart of what people need and deliver real, meaningful results. What sets me apart? I thrive in turning complexity into simplicity, staying super organized, working at lightning speed, optimising systems and processes, and running workshops that leave everyone feeling inspired. I also have a knack for boosting team morale and creating a culture where people do their best work and genuinely enjoy the journey. I’m passionate about solving real-world problems with work that actually makes a difference. Right now, I’m diving into behavioral design to see how I can take everything I do to the next level. ⭐️ Areas of expertise: • Service Design • Product Design • Workshop Facilitation • Customer and User Experience • Research Methodology and Design • Storytelling and Pitching • Project Management and Delivery • Venture Building • Team Building • Strategy / Planning / Execution • Client and Customer Relationships • Talent Acquisition and Team Building 🏡 My Background Growing up in Switzerland with Dutch and Algerian parents, I was immersed in a rich blend of cultures that shaped my love for connecting with people from all walks of life. I’m endlessly curious and meeting new people is one of my favorite ways to learn and grow. When the weekend rolls around, you’ll find me soaking up the outdoors, whipping up a feast in the kitchen, or diving into my latest DIY project (sometimes all three!). Life’s an adventure, and I’m here for it.