Thomas Osume

I’m a Human-Centered and Service Designer with a focus on creating thoughtful, research-driven solutions that improve user experiences and drive meaningful impact. In my full-time role as a User Designer, I have worked closely with behavior scientists and policy teams to design digital tools, services, and interventions that influence behavior, enhance usability, and support systemic change. My work often involves deep user research, journey mapping, prototyping, and designing strategies that make complex systems more intuitive and responsive to human needs. Outside of my day job, I also work as a freelance facilitator and design strategist—leading workshops and collaborative sessions focused on Human-Centered Design, Service Design, and innovation. I help teams explore challenges, build internal capacity, and co-create solutions through hands-on, engaging learning experiences. My approach blends empathy, strategy, and systems thinking. I’m especially interested in using design to influence public systems, shift mindsets, and foster innovation within organizations and communities. Whether I’m mapping user journeys for a digital platform or facilitating a strategy workshop, I aim to make design inclusive, actionable, and grounded in real-world impact. I’m always open to collaborating on projects that prioritize people, challenge assumptions, and create space for new possibilities.